FAQ
Q: How long does shipping take?
A: Canadian and US orders typically arrive in 3 - 5 business days. International orders may take 7–15 business days. You'll receive a tracking number by email as soon as your order ships.
Q: Is shipping free?
A: Yes! All Canadian orders ship free. US orders get free shipping on orders over $50. International shipping rates are calculated at checkout.
Q: What if my order arrives damaged?
A: Just email us at support.neatcord@gmail.com and we'll send a replacement or full refund right away - no questions asked.
Q: Can I return my order?
A: Absolutely. We accept returns within 30 days of delivery on unused items in original condition. Just email us at support.neatcord@gmail.com and we'll sort it out quickly.
Q: How do I track my order?
A: You'll get a tracking number by email once your order ships. Use it anytime to check your delivery status.
Q: Can I change or cancel my order?
A: Contact us at support.neatcord@gmail.com within 24 hours of placing your order and we'll do our best to update it before it ships.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay and Shop Pay - all transactions are 100% secure.
Q: Where do you ship from?
A: We work with trusted global suppliers to deliver quality products directly to your door at the best possible price.